2.55.590 Complaint procedures.
The town recognizes that sometimes situations arise in which an employee feels that he or she has not been treated fairly or in accordance with town rules and procedures. For this reason the town provides its employees with procedures for resolving complaints.
(1) Step 1. An employee should first try to resolve any problem or complaint with his/her supervisor.
(2) Step 2. If the employee is not satisfied with the response from the supervisor, the employee may submit the problem, in writing, to the mayor. The written complaint must contain, at a minimum:
(a) A description of the problem;
(b) A specific policy or procedure which the employee believes has been violated or misapplied;
(c) The date of the circumstances leading to the complaint or the date when the employee first became aware of those circumstances;
(d) The remedy sought by the employee to resolve the complaint. The written complaint should be filed within 10 working days of the occurrence leading to the complaint, or 10 working days after the employee becomes aware of the circumstances.
(3) The mayor may meet with the parties, either individually or together, and will respond in writing to the aggrieved employee within 10 days of the meeting. The mayor’s response and decision shall be final and binding. (Ord. 518 § 2, 2009)